TQM STRATEGIES AND HEALTH CARE DELIVERIES: LESSONS FROM NIGERIA
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Authors:
• Olawale Ibrahim Olateju, email: unknown, Afiliation: Department of Business Administration and Management Technology, Lagos State University, Nigeria
• Raheem Olasupo Akewushola, email: unknown, Afiliation: Department of Business Administration and Management Technology, Lagos State University, Nigeria
• Oludare Tolulope Adeyemi, email: unknown, Afiliation: Dimension Consult Limited, Nigeria -
Keywords: Health, quality, hospital, clinic, sanitation, mortality, malnutrition, poverty, medicine
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Abstract:
We examine the TQM Strategies and health care delivery in Nigeria, and the various means of measuring service quality. Nigeria continues to suffer outbreaks of various diseases cholera, malaria, cerebrospinal meningitis, measles, yellow fever, Bird flu e.t.c., all these diseases combine to cause high morbidity and mortality in the population. To assess the situation this paper looks at the relevant indicators like Annual Budgets by Government, Individual’s income, the role of Nigerian Medical Association (NMA) and various health care agencies vested with the sole responsibility for elaborating standards for products and processes in Health care Delivery.
The paper also examines the implication of Government Budget estimates on the Life expectancy of an average Nigerian. The findings necessitated the need for the government to seek support from WHO to assist in strengthening the health care system by advocating and providing technical support to health sector reforms.