QUALITY ENHANCEMENT IN MEDICAL EDUCATION
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Authors:
• Mostafa Nejati Ajibisheh, email: unknown, Afiliation: Faculty of Management, University of Tehran (UT) , Iran
• Mehran Nejati Ajibisheh, email: unknown, Afiliation: Department of Economics, Management, and Accounting, Yazd University, Iran
• Forouzan Bayat Nejad, email: unknown, Afiliation: School of Medicine, Tehran University of Medical Sciences (TUMS) , Iran -
Keywords: Performance measures, Medical education, excellence model, Quality enhancement
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Abstract:
Since ancient time, education has been evaluated in terms of its practical value among the Chinese; however, despite its long history, performance evaluation is the most complex and controversial of human resource management techniques (Roberts, 2003), and a little understood function of organizational life.
Performance appraisal in both the private and the public sectors have become an integral part of work life. Of course, there is a growing interest to use performance management techniques in educational institutes in order to increase the competitiveness and quality of university education in a globalized environment .Accordingly, medical education requires special performance management and excellence models to improve the quality of course materials and provided services.
The aim of this article is to develop a model of academic excellence based on a combination of SERVQUAL technique, Balanced Scorecard model, and EFQM Excellence Model. The SERVQUAL technique can be used to identify the gap between medical students\' expectations and perceived experience as indicators of service quality, to measure quality of services offered by medical universities.
In this article, with the use of Balanced Scorecard and EFQM, a comprehensive model will be introduced to enhance the quality of medical education. The model will recommend a process within different academic quality dimensions. In addition, the paper will introduce approaches to use available resources effectively to improve educational development.