NEW TRENDS IN THE QUALITY MANAGEMENT
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Authors:
• Zuzana Tučková, email: unknown, Afiliation: Tomas Bata University in Zlín Czech Republic
• David Tuček, email: unknown, Afiliation: Tomas Bata University in Zlín Czech Republic -
Keywords: Quality Management
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Abstract:
This article begins with access to Quality Management. Further, it deals with the ways of applying Quality Management in the everyday working practices of the Ahold Central Europe (ACE) Company - made up of the Czech Republic, Slovakia and Poland. The rest of the article aims at a description in greater detail of the “World Class” philosophy and the components that the above-mentioned company could use to fulfil the same. The article provides the answers to the following questions:
- How should a quality approach perform in general?
- What should a quality approach function not do in general?
- What is the most frequent quality approach function?
- Where do we need to concentrate on, in the future?
- What activities in a quality approach are missing?